Transport and travel
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Merik Network Co.

Tell us about your project

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Who you are
Step 1 of 10
The person we will be speaking to
1 Your full name *
The person we will communicate with
2 Your role in the business
So we know who is deciding what
3 WhatsApp number *
Include the country code. We send updates here
4 Email address *
Your quotation goes here, so use one you actually check
About the business
Step 2 of 10
What it is called and where it operates
5 Business name *
Exactly as you want it written on the site
6 Town or city you are based in *
7 How long has it been running?
8 How many people work in it?
9 Is the business officially registered?
It does not stop us building. We only need to know
10 Do you have a website already?
11 What is the address of it?
12 What is wrong with the one you have?
Being blunt here saves us both time
13 Do you have a logo and brand colours?
14 Business email for the site
The one customers should write to
15 Public phone number
The number that goes on the website
16 Which of these are you on?
Tick every one you use
Routes and fleet
Step 3 of 10
How your vehicles run every day
17 What kind of transport is it? *
18 How many routes do you run?
19 List your main routes
One per line, with where it starts and ends
20 How many vehicles?
21 Seats per vehicle
This is what builds the seat map. Mixed is fine
22 Do you have different seat classes?
23 What are your departure times?
24 Pick up points beyond the main terminals?
25 Do you carry parcels as well as people?
Booking and tickets
Step 4 of 10
How a customer reserves and pays
26 What should a customer be able to do online? *
27 Do you want a seat picking map?
The customer sees the layout and taps the seat they want
28 Printable ticket after booking?
29 Online check in?
30 Do you allow cancellations or refunds?
31 How are fares set?
32 Do you use any booking software now?
33 Which one, and what is wrong with it?
34 Live vehicle tracking on the site?
This needs trackers already fitted to the vehicles
35 What do you offer on board?
36 Do drivers or crew need their own login?
To see their trips and passenger lists
37 Do booking agents need their own login?
So agents can book on behalf of walk in customers and you track their sales
What the website should do
Step 5 of 10
The job it is being built to do
38 What is the one thing this website must achieve? *
Pick the one that matters most, not all of them
39 Who will be using it?
40 Should customers be able to create accounts?
Accounts let people see their history, but add a step before they can act
41 How should the business be told about a new enquiry?
42 What language should the site be in?
43 Will you want a phone app later?
Not now. We only build the website so it does not block one
Money
Step 6 of 10
How you get paid, if the site is to handle it
44 Should the website take money from customers? *
Plenty of sites do not need to. Saying no here is normal
45 Which payment methods?
46 Do you have a Paybill or Till number?
47 Do you have Safaricom Daraja API credentials?
If you do not, we can guide you. It is not a blocker
48 How does your pricing work?
Running it day to day
Step 7 of 10
Who touches it after we hand it over
49 Who will manage the site day to day?
50 How comfortable is that person with computers?
This decides how simple we make the admin panel
51 How many people need admin logins?
52 What do you need to see in reports?
53 Do you have more than one branch or location?
54 Which locations?
Look and content
Step 8 of 10
How it should feel, and who writes the words
55 What feel are you after?
56 Any websites you like?
Paste addresses. They do not have to be in your trade
57 Do you have photos we can use?
Real photos of your own work beat stock images every time
58 Which pages do you need?
59 Who writes the words on the site?
Timing and budget
Step 9 of 10
Being honest here gets you an honest quote
60 When do you need it live? *
61 What can you invest in it? *
A range is fine. It decides what we can responsibly promise
62 Open to building it in stages?
Start with what earns, add the rest later
63 Do you want us to maintain it monthly?
64 Domain name you have in mind
Leave blank if you have not thought about it
65 Legal pages needed?
Anything else
Step 10 of 10
The part people usually skip, and the part we read first
66 What frustrates you most about how things run now?
This one sentence usually shapes the whole build
67 Anything else we should know?
68 How did you hear about us?

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